The Advice Centre
We're here to help
Our support doesn't end with your food delivery - we are also here to help you if you have any questions or would like a bit of guidance. Our friendly Advice Centre is available for all of our customers to use free of charge.
The Advice Centre is a dedicated call centre, originally set up in response to customer requests for product information. The service has evolved into a key part of our customer service focus with expert knowledge on products, food safety procedures, allergies, event planning and more.
We can also offer help with recipe packs for any occasion, as well as fact and guide sheets on food costing, reducing salt in foods, kosher foods and much more.
Contact the Advice Centre:
Please call 0370 3663 000 to contact us by phone. Alternatively, you can submit a query or request online.
The Public Health Responsibility Deal
The Public Health Responsibility Deal is part of the Government’s strategy for improving public health and we have signed up as a partner in the initiative. It was established to engage with public, commercial and voluntary organisations to improve public health and reduce physical inactivity, alcohol misuse and obesity, through a set of voluntary pledges.
Our due diligence policy
Responsible for our due diligence and food safety procedures, the Advice Centre is a resource that you can trust.
Gluten-free claims - the law is changing
As part of our commitment to keeping customers informed about supplier food labelling, the Advice Centre is here to answer all your food labellng queries. With the change in laws over gluten-free labelling, we've sought guidance from the FSA to clarify for caterers how the law is changing.
The 3663 events diary
To help you plan all your special events throughout the year, we've created a handy calendar for you with key dates.
The Food Standards Agency (FSA) and salt reduction targets
You can keep up to date on the government's reduced salt targets, as well as getting other key information on targets by clicking here to visit the FSA website.
You can also download a spreadsheet of the reduced salt targets here.